WHAT ARE WE DOING WELL? - "Therapy really helps [my daughter]. Usually can get
her in if she's having a crisis. The support does wonders for the frustration of
Asperger's."

WHAT CAN WE DO BETTER? - "OK with me."
WHAT ARE WE DOING WELL? - "The therapists and everyone on staff that I have
encountered are very polite and knowledgeable about what my daughter is going
through."

WHAT CAN WE DO BETTER? - Nothing that I can think of at this time has been a bad
experience for us."
WHAT ARE WE DOING WELL? - "Making time for my child to express himself and
enjoy coming to therapy (which he doesn't think of it as therapy). Ideas that are
given to me to bring home to minimize meltdowns."

WHAT CAN WE DO BETTER? - "More therapists! I need late appointments like I had
before (6:30 or 7 p.m. and weekend). My kids already have appointments during the
week that weekends and late evenings would open up anytime for me. Have where
family can come in and have therapy together or have parents meet and talk with
other parents."
WHAT ARE WE DOING WELL? - "The therapy has helped improve my daughter's
behavior. She enjoys coming here. We appreciate the reminder calls."

WHAT CAN WE DO BETTER? - "I cannot think of anything that you could improve on."
719/473-9200
Clinical Psychology & Neuropsychology
Testimonials
WHAT ARE WE DOING WELL? - "You guys are wonderful. Your therapists are awesome
with my son. He loves coming here. We have seen much progress with him in play
therapy. Keep up the great work. We appreciate you guys."

WHAT CAN WE DO BETTER? - "I really have no comments on what you can do better,
because you're awesome and doing your best!"
WHAT ARE WE DOING WELL? - "The therapists are great, staff is friendly. Since my
son was diagnosed with autism, you guys have been a big help."

WHAT CAN WE DO BETTER? - "Have early appts. for when you first start the process."
WHAT ARE WE DOING WELL? - "You are providing constant quality treatment to
patients and work with your schedule well and are flexible."

WHAT CAN WE DO BETTER? - "Nothing at this time."
WHAT ARE WE DOING WELL? - "I appreciate the reminder call the day before. The
staff is always courteous and tries their best to work with my family's busy schedule."

WHAT CAN WE DO BETTER? - At this moment, I can't really think of any needed
improvements."
WHAT ARE WE DOING WELL? - "Providing consistent treatment. Thank you, Linda
Thede and the staff at the Thede Family Center for your kind and generous directions
[sic] you have provided for our son who suffers from Asperger's. We appreciate the
coping skills he has learned."

WHAT CAN WE DO BETTER? - "Expand :)"
WHAT ARE WE DOING WELL? - "We love Jackie. She is amazing. She helps me with the
things I have to deal with on a daily basis with the kids. Ned is great with my son, and
he benefits a lot from the counseling here."

WHAT CAN WE DO BETTER? - "I think you guys are awesome, but I would love to see
someone come in and do medication management."
WHAT ARE WE DOING WELL? - "Everything good."

WHAT CAN WE DO BETTER? - "For me, nothing - everything is well."
WHAT ARE WE DOING WELL? - "Very knowledgeable about autism and other mental
disorders. Very pleasant and willing to help out families."

WHAT CAN WE DO BETTER? - "Appointments to be easier and sooner to get instead of
months and months away, especially since there are not people in this city who truly
understand adult autism, etc."
WHAT ARE WE DOING WELL? - "We like the service, and everyone is extremely nice."

WHAT CAN WE DO BETTER? - "Not sure."
WHAT ARE WE DOING WELL? - "Great staff. Helpful. Friendly. Availability to therapist is
awesome. Jackie is amazing. Location is perfect."

WHAT CAN WE DO BETTER? - (Left blank)
WHAT ARE WE DOING WELL? - "Reminder phone calls. Calmness and courteousness of
receptionists. Receptionists are all so bright and patient. Dr. Thede - very informed of
her expertise - patient and kind. All other therapists (whom have) that tested - very
patient and kind.

WHAT CAN WE DO BETTER? - Dr. Thede - please find more information (such as if
medicare covers too) and details on all ADD medications, especially when you have
suggested that my son should consider going on one again (i.e., non-stimulant meds.).
I honestly feel very blessed to have "found" the center and have the help and support
we do have here!"
WHAT ARE WE DOING WELL? - Overall communication is good. A few mishaps with
appointments and the scheduling. People are relatively nice and understanding. We
enjoy coming here for help."

WHAT CAN WE DO BETTER? - "Appointment and communication needs a little
improvement. Still waiting for my son to have an IQ testing."
WHAT ARE WE DOING WELL? - "Positive client skills, friendly, courteous, patient. Well
on patient's knowledge. I would recommend to anyone."

WHAT CAN WE DO BETTER? - "Nothing."
WHAT ARE WE DOING WELL? - "You always ask prior to talking to my daughter if there is
anything that needs to be addressed during her session. If I ever have any questions
about what is not working, you always have a suggestion to try and help me
understand."

WHAT CAN WE DO BETTER? - "Explain to the family members, maybe a session, what
the child is thinking or going through to help family matters."
WHAT ARE WE DOING WELL? - "You are doing well at providing good mental health care
and making adjustments as needed."

WHAT CAN WE DO BETTER? - (Left blank)
WHAT ARE WE DOING WELL? - "We appreciate the reminder calls for appointments.
Results have come back in a timely manner."

WHAT CAN WE DO BETTER? - "Am very satisfied - would recommend."
WHAT ARE WE DOING WELL? - "The services that were needed for my 2 grandchildren
were provided in a prompt and timely manner. Everywhere in the city has a waiting list
of well over 6 months. Evals for the two children have been a thorough process
encompassing many & varied interviews and data input."

WHAT CAN WE DO BETTER? - "At this point, from my perspective, nothing. More
therapists on staff would be great, but the demand exceeds the number of qualified
candidates."
WHAT ARE WE DOING WELL? - "Reception - Kind, patient, courteous and informative.
Giving heads up calls on appts. Homey environment."

WHAT CAN WE DO BETTER? - "Turn the heat up. Brrr."